Effective Date: 6 April 2025
Last Updated: 6 April 2025
Welcome to Khoa Sok Elephant Conservation (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website khaosokelephantconservation.org and book our tours.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect different types of personal information, including:
When you book a tour or contact us, we may collect:
Full Name
Email Address
Phone Number
Billing Address
Payment Details (processed securely via Stripe)
When you visit our website, we may automatically collect:
IP Address
Browser Type & Version
Pages You Visit & Time Spent
Device Information
We use cookies and similar technologies to enhance your experience.
We use your personal information for the following purposes:
✅ To Process Bookings – Confirm your reservations, process payments, and send booking confirmations.
✅ To Improve Our Services – Analyze customer feedback and website traffic.
✅ To Communicate With You – Send updates about your booking, promotional offers (if opted-in), and respond to inquiries.
✅ To Ensure Security & Prevent Fraud – Protect your transactions and comply with legal requirements.
We use Stripe as our payment processor. Your credit/debit card details are not stored on our servers. Stripe processes transactions securely, and their Privacy Policy can be found here.
We do not sell, trade, or rent your personal information. However, we may share data with:
Payment Gateways (e.g., Stripe) to process transactions.
Booking Management Systems (if applicable) to manage reservations.
Legal Authorities if required by law.
We implement industry-standard security measures to protect your information. However, no online transmission is 100% secure. We encourage you to use strong passwords and avoid sharing personal details with unauthorized parties.
Depending on your location, you may have the right to:
To exercise these rights, contact us at info@khaosokelephantconservation.org
We use cookies to:
You can disable cookies in your browser settings, but this may affect website functionality.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, please contact us at:
We understand that plans can change. Our refund policy is as follows:
✅ Full Refund (minus processing fees) – If you cancel 48 hours or more before the scheduled tour date, we will refund the full amount minus 3.9% (to cover transaction fees).
❌ No Refund – If you cancel within 48 hours of the scheduled tour time, no refund will be issued.
Example:
Booking Date: April 30, 2025
Cancellation before: April 27, 2025, 00:00 → Full refund minus 3.9%
Cancellation on or after: April 28, 2025 → No refund
To request a refund, please email us at info@khaosokelephantconservation.org with your booking details.
